SHIPPING AND RETURNS

SHIPPING

 Online store orders include FREE SHIPPING in the continental U.S. only.
When your order has shipped, you will receive an email with a tracking number and anticipated delivery date. Actual shipping time is usually between 1 to 4 business days once picked up by FedEx. FedEx will leave shipments at the indicated delivery address.

We not Delivery in P.O. Box.To guarantee delivery, we must have a complete, valid address and a phone number.

At this time, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
For orders with delivery to Alaska, Hawaii and Puerto Rico, contact us toll free at 1-855-550-2224 or email our Customer Service team at sales@tropicalacai.com for additional shipping charges.
We do not ship outside the U.S. for online store orders. Please contact our sales team at sales@tropicalacai.com if you need a large bulk order shipped internationally.
CANCELLATIONS

If you decide that you need to cancel an order which you have placed via our online store, please contact us immediately by phone at 1-855-550-2224 or by email at sales@tropicalacai.com . Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. Please note that if the item has shipped, the order cannot be cancelled.

RETURNS

Quality assurance is paramount. We stand by our products and are confident you’ll find each item in our product line of the highest quality. We will accept returns that can be traced to manufacturing defects and shipping related issues on a case by case basis.
If a customer receives a damaged product, Tropical Acai requires the customer to notify us on the same day the product is received with an email to our  e-mail address sales@tropicalacai.com . Please include the name you used when you ordered, the contents of your order and a brief description of the complication along with several photos of the products, and we will promptly email or call you to remedy the issue. A Quality & Control team member will evaluate each case and determine how to proceed.
In order to qualify for a refund or product replacement, the requirements above must be fully met. If you are approved, a replacement box will be sent with new tracking information. 

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